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Enrollment Specialists

Fort Pierce, FL

Order: 177391
TempToFT

Do you enjoy working in a fast paced team environment and helping others? Are you proficient in typing and basic PC skills with solid verbal and written communication skills? If you enjoy a call center environment and have a strong desire to provide a quality and accurate experience to callers, then we have the perfect job for you.

The Enrollment Specialists will serve as the day-to-day frontline support for members and authorized representatives to provide choice counseling and support with enrollments, disenrollments and appeals.

Responsibilities:

  • Handle high volume inbound calls supporting members with choice counseling when selecting the most appropriate health care plan to meet their needs.

  • Accurately document member information and call notes.

  • Provide accurate information and provide a positive experience to all callers, including potential Providers and local county offices in addition to members and/or authorized representatives.

  • Complete outbound follow up calls as appropriate.

  • De-escalate callers when handling complaints and/or grievances, escalating if appropriate.

  • Handle up to three (3) incoming chat sessions from members and/or authorized members to answer questions, or assist with enrollments, disenrollments and appeals.

  • Complete offline work tasks as needed.

Qualifications:

  • High School Diploma (or GED equivalent) is required; Associate's degree is preferred.

  • 1-3 years of inbound call center customer service experience is required, healthcare is preferred.

  • Demonstrated ability to remain positive and professional during stressful periods.

  • Ability to work in a high speed environment.

  • Knowledge of Medicaid is a plus.

  • Proven ability to effectively multi-task, and complete work timely and accurately.

  • Proficient typing skills with attention to accuracy and quality is essential.

  • Solid computer skills including: Excel, Microsoft Word and Outlook.

  • Bilingual Spanish is a plus.

Hours: Flexible based on Hours of Operation:

  • Non-Peak Times: 7am to 5pm Monday through Saturday

  • Peak Times: 7am to 8pm Monday through Sunday

  • Position includes rotating weekends, evening and holiday coverage

Job Type: Full-time

Pay: $13.00 - $14.00 per hour