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Customer Service Representative - Advanced

Stuart, FL

Order: 176553
TempToFT

Manpower is representing a global client seeking excellent Data Entry personnel in the Stuart area! Here's your chance to join a team that offers plenty of growth for individuals seeking to excel in their careers!

 

 

$12.00/hr

Hours are from Monday - Friday.

2 days 9:30am - 6:00pm, 2 days 10:30am - 7:00pm, 1 day 9:00am - 5:30pm

 

Primary Duties & Responsibility:

 

  • Enter or update customer data in Goldmine, FastTrack, and/or the Reorder program to ensure accuracy

  • Create or merge patient accounts to ensure that the most accurate information is submitted for the patient order or billing

  • Audit and update data relative to profit margins, physician credentials, and patient orders and billing codes to ensure order and billing accuracy

  • Transfers data received in patient record to electronic documentation to attach to the electronic patient record

  • Quality checks all orders before being approved and processed for order completion in distribution

  • Reviews compiled billing codes, order, and patient demographic before processing patient billing via electronic claims submission

  • Develops and maintains knowledge in medical terminology, billing and insurance guidelines

  • Ability to identify and professionally resolve order processing related issues

  • Track daily production and submit daily sales logs to direct supervisor

 

Minimum Requirements & Qualifications:

 

Education/Experience: High School Diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience.

 

Skills:

 

  • Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools.

  • Ability to write internal and external business correspondence.

  • Ability to effectively present information and respond to questions from management, team members, and/or customers.

  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

  • Ability to apply intermediate math skills.

  • Ability to solve practical problems and deal with a variety of variables.

  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

  • Advanced analytical reasoning to include ability to forecast exponentials within work flow processes and reason against outside factors.

 

Computer Knowledge:

 

Knowledge of Microsoft Office Applications, Access or other database software.

 

Telecommunications:

 

Ability to utilize or knowledge of call center telecommunications software.

 

Work Requirements:

 

Ability to work some evening shifts, weekends, and overtime as needed.