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Career Consultant

West Palm Beach,, FL

Order: 174763
Temp

Manpower is temporarily hiring a Career Consultant for a client in the Palm Beach Gardens area.

 

 

 

Position Summary:

 

Provides comprehensive career coaching services enabling program clients/jobseekers to attain their stated employment goals.

 

Responsibilities:

 

  • Determines client/job seeker eligibility to participate in specific programs.

  • Administers and interprets assessment tools to determine skill levels and helps clients better determine career goals.

  • Identifies barriers to employment for individual clients, provides coaching on career planning and initiates referrals to workshops, occupational skills training and other typers of training as appropriate.

  • Assists client with identifying appropriate job opportunities.

  • Offers advice on resume preparation, interviewing skills, salary negotiation, networking, and other aspects of the job search process.

  • Maintains timely case notes and accurate case files according to SOP's, regulations and laws. Ensures all data is accurately entered into the appropriate tracking system.

  • Provides follow-up on each case for a minimum of 12 months after placement to ensure employment retention.

  • Identifies opportunities to improve processes and services for clients.

  • Works across boundaries to ensure a seamless process for helping clients.

  • Provides excellent customer service to every client or potential client.

  • Performs other related duties as assigned.

 

Knowledge, Skills, & Qualifications:

 

  • Bachelor's degree or equivalent of 4 years college and minimum 2 years' experience in case management or customer service or equivalent combination of both is required.

  • Additional related experience may be submitted for education requirement.

  • Functional technical skills needed include working knowledge of Microsoft Office (Word, Excel, Outlook, etc.).

  • Bilingual is preferred and may be required for some positions.

  • Tier I Training and Passing of the Certification Exam is required withing six (6) months of employment.

 

Competencies:

 

  • Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers, gets first-hand customer information and uses it for improvements in products and services, acts with customer in mind, establishes and maintains effective relationships with customer and gains their trust and respect.

  • Functional/Technical Skills - Has the functional and technical knowledge and sills to do the job at a high level of accomplishment.

  • Time Management - Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others, can attend to a broader ranger of activities.

  • Interpersonal Savvy - Relates well to all kinds of people, up, down, and sideways, inside and outside of the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

  • Listening - Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.

  • Patience - Is tolerant with people and processes; listens and checks before acting; tries to understand the people and the data before making judgments and acting; waits for others to catch up before acting; sensitive to due process and proper pacing; follows established process.

  • Presentation Skills - Is effective in a variety of formal presentation settings; one-on-one, smalls and large groups, with peers, directs reports, and bosses; is effective both inside and outside the organization, on both cool data and hot and controversial topics; commands attention and can manage groups process during the presentation; can change tactics midstream when something isn't working.

  • Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for the flues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

 

 

 

Hours are from 8:00am - 5:00pm, Monday - Friday.

$17.75/hr