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220 Licensed Agent - Boca Raton

Boca Raton, FL

Order: 171510
DirectHire

Manpower is hiring a 220 Licensed Agent for a company located in Boca Raton. 

 

The schedule will be from 8:30 a.m. - 5:00 p.m. Monday – Friday. $18.26/hr to start.

 

POSITION SUMMARY:

Responsible for handling inbound/outbound phone calls pertaining to insurance claims.

 

ESSENTIAL FUNCTIONS:

· Answers and/or returns calls from Insured, Public Adjusters, Attorneys, Vendors, Agents and others regarding open and closed claims.

· Responds to inquiries, answers questions, and provides claim status information.

· Updates claim notes documenting phone calls and what action was taken.

· Transfers callers to appropriate persons as needed.

· Review emails from Call Center regarding any inquiries from customers on open or closed claims; call the customer and answer questions, update claim notes as applicable.

· Other duties and administrative projects will also be assigned.

· Will need to be able to work extended hours providing customer service assistance in the event of a Catastrophe (ex: Hurricane).

 

REQUIRED EDUCATION AND EXPERIENCE:

· High School diploma required.

· 2 years of recent call center customer service experience, preferably in the insurance industry.

· Florida 220 License is preferred but will consider candidates with other Licenses such as 440 and 620.

· Proficient in Microsoft Office, including Word, Excel, and Outlook.

· Bilingual – English/Spanish candidates are always welcome to apply.

 

This offer is contingent on a background check