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Customer Service Specialist

Stuart, FL

Order: 168914
TempToFT

Manpower is representing a client in the Stuart area that is seeking to hire Customer Service Specialists.

 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Delivering “WOW” Service by answering a preset number of inbound calls based on scheduled shift and performing diagnostic troubleshooting

• Utilizing deductive reasoning to ask probing questions, gather information and determine the correct course of action for each caller while ensuring all safety protocols are adhered to strictly

• Demonstrating independence and initiative to find creative, unique solutions to complex issues

• Effectively communicating with customers to obtain pertinent information & understand their requests

• Effectively managing a heavy influx of job specific information via email updates and memos and demonstrating accountability for acting immediately on such updates

• Acting Like An Owner as it relates to building job knowledge by demonstrating focus on information retention in training classes as well on the job coaching and inquisitively asking questions

• Seeking ways to respectfully challenge the status quo and current practices to answer the questions “What more can we do?” and “”How can we do this better?”

• Determining proper call coding, documentation and routing

• Meeting all call handling metrics for productivity, accuracy and quality

 

 

QUALIFICATIONS:

• Ability to apply deductive reasoning to complex situations

• Ability to utilize active listening skills and interpret information which is presented verbally as well as to convey information verbally

• Ability to read and comprehend detailed instructions and correspondence and to document all activity accurately and thoroughly

• Ability to read and interpret documents such as contracts, pricing and equipment

• Ability to understand billing invoicing systems, screens, and codes

• Ability to add, subtract, multiply, divide in all units of measure using whole numbers, fractions and decimals

• Ability to type a minimum of 35 wpm, use a multiple line telephone in and ACD environment

• Basic experience using Outlook, MS Excel 2007, and MS Word

• Experience using JDE software preferred

• Excellent customer service skills- ability to go above and beyond to meet customer needs

• Must be very organized, multi-task and be detail-oriented

• Must be open to working any shift starting between 8:00am through 2:00pm. Yes, that means, you should be willing to work a 2:00pm- 11:00pm shift.

• Must be able to commit to 2 weeks of training w/o missing a day

• Must be able to work at least one weekend shift each week.

• Must have pleasant telephone voice/manner/etiquette skills

 

 

 

EDUCATION AND TRAINING:

• High school diploma or general education degree (GED)

 

EXPERIENCE:

• Two years of customer service experience in a call center environment preferably in retail, airline, food service or service delivery industry.

• Restaurant/Food Service/Manufacturing and or mechanical background highly desired

 

Pay rate $13.25/hr.