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Entry Level Client Account Specialist

Jupiter, FL

Order: 168156
Temp

Entry Level Client Account Specialist

$13/hr 

Monday thru Friday 8:30 am  to 5:30 pm 

 

Summary:

Provide excellent customer service and accurately assess all customer embroidery, screen

printing, and promotional products needs. Handle call-in and walk-in prospects and customers

in a courteous and professional manner. Coordinate and execute in-house marketing

programs. Demonstrate a professional image of the EmbroidMe brand at all times.

Essential Duties and Responsibilities:

-Respond efficiently to all walk-in customers and telephone inquiries to determine product

needs, provide recommendations and quotes and assist with the order process.

- Greet customers and answer phones in a professional and knowledgeable manner.

- Execute in-house direct mailings.

- Assure customer satisfaction. Send thank you cards at completion of an order.

- Process all work orders accurately and obtain customer approval.

- Obtain at least 50% down payment and payment in full upon completion with every order.

- Accurately complete Counter Forms, quotes, and invoices.

- Work closely with the Production Area to answer any questions they may have concerning

current work orders.

- Maintain a good working relationship with vendors to obtain quotes and follow up on orders

in process.

- Make telemarketing calls to generate new business. Maintain and update lists of prospective

customers and referrals.

- Implement effective marketing strategies within the store.

- Support Fran./Mgr. as needed with reports, invoices, and paperwork.

- Cross train in other areas of the store to maintain a fully functioning store at all times.

- Maintain an organized, clean and professional store appearance at all times.

- Complete EmbroidMe in-store training utilizing the Operations Manual and Workbooks.

Qualifications:

- Must be computer knowledgeable and have experience with basic programs including the

Windows Operating System, the Microsoft Office Suite, and the POS/QuickBooks system.

- Must be proficient in English usage including spelling, grammar, punctuation, and

proofreading.

- Possess a good understanding of basic sales and telemarketing tactics.

- Have excellent communication and customer service skills