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Customer Service Representative

Stuart, FL

Order: 167824
TempToFT

Manpower is representing a global client seeking excellent account verification associates in the Stuart area! Here's your chance to join a team that offers plenty of growth for individuals seeking to excel in their careers!

 

Pay rate: $12.00/hr.

 

Requirements

  • Education/Experience: High School Diploma or general education degree (GED)

  • Computer: Knowledge of Microsoft Office Applications, Access or other database software

  • MUST be available to work Monday through Saturday on any of the following shifts: Morning: 8:00AM - 5:00PM, Afternoon: 10:00AM- 7:00PM, and Evening: 12:00PM- 9:00PM

Job Details

  1. Verification and documentation of new patient insurance coverage and coordinating costs for supplies in order to communicate to the patient and billing what the patient order cost will be

  2. Re-verification of existing patient insurance coverage to ensure that repeat order cost and eligibility is communicated to the patient and the billing department

  3. Contact insurance carriers to request any prior authorizations as needed for patients that must seek prior approval before obtaining medical supplies

  4. Special verification projects for newly contracted insurance plans and audit of any patients that may be impacted

  5. Verification of insurance coverage through HIPAA and regulatory complaint out bound phone calls or via the providers online portal

  6. Communication internally with Sales operations or Medical Billing operations of insurance eligibility for each new and existing patient in order to complete the sale or obtain further medical documentation

  7. Communication externally with patients to explain information received relative to their insurance benefit and how it relates to their medical supply purchase

  8. Develops and maintains knowledge in medical terminology, billing and insurance guidelines

  9. Ability to identify and professionally resolve insurance verification related issues

  10. Track daily production and submit daily log to direct supervisor.