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Client Services Program Manager

Boca Raton, FL

Order: 166371
DirectHire

Manpower is representing a client in the Boca Raton area that is seeking to permanently hire a Client Services Program Manager.

Hours: Monday - Friday 8:00am - 5:30pm

Salary: $65,000.00

 

Program Manager: Defines project/system requirements and test plans that satisfy client requirements. Develops process flows, operating procedures, and metrics for process improvement, and assists with related communications. Responsible for troubleshooting and resolution of technical issues, and escalates to management as needed. Develops working relationships with clients, third party vendors, and /or ancillary service providers and other internal parties to ensure seamless delivery on specific tasks, special projects and/or participant issues.

 

General:

  • Adapts departmental plans and priorities to address resource and operational challenges

  • Requires in-depth knowledge and experience

  • Decisions are guided by policies, procedures and business plan; receives guidance from manager

  • Generally domestic accountability

 

Primary Responsibilities:

  • May perform one or more of the following:

  • Organizes leads and facilitates cross-functional projects.

  • Identifies and manages resources, including cross-functional employees, to successfully execute projects.

  • Works with senior management to align projects to strategy.

  • Communicates team progress to all levels in the organization.

  • Performs cost and benefit analyses.

  • Analyzes, plans and implements process improvement (such as Six Sigma initiative) needs.

  • Produces new process improvement techniques and services.

  • Develops metrics that provide data for process management and indicators for future improvement opportunities.

  • Measures performance against process requirements, aligning improvement projects to close performance shortfalls.

  • All other duties as assigned

 

Requirements:

  • Bachelor’s Degree or equivalent work experience preferred

  • Prior Call Center Experience preferred

  • Proficiency in Microsoft Office applications

  • Excellent oral and written communication skills

  • Excellent personal time management and attendance record

  • Must consent to and successfully clear all required pre-employment screenings

  • Must be currently eligible to work for any employer in the United States of America

 

Our client is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.