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Bilingual Customer Service Representative

Boca Raton, FL

Order: 166213
DirectHire

Manpower is currently representing a client in the Boca Raton, FL area that is seeking to permanently hire several Bilingual (Spanish) Customer Service Representatives starting at $15.00/hr.

 

Our client manages interactions with patients and the insured for a significant portion of the U.S. healthcare industry. They are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning – Our client manages and modernizes these interactions to create value for both their clients and its constituents. 

 

Purpose:

  • Responsible for responding to customer inquiries and complaints regarding company records, billings, contract renewals, and supply returns. Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care.

  • Using a computerized system, responds to customer inquiries in a call center environment.

  • To resolve customer queries and complaints, which fall within the scope of the assigned responsibilities (Some examples may include Billing, Healthcare, Human Resources, Order Processing, or Customer Support). Agents will have at their disposal a range of tools, processes and systems to address the customer’s inquiries with speed and efficiency.

  • The purpose of the role is to respond to inbound calls and/or written inquiries from clients/customers. Ensures high level of customer satisfaction is obtained with each interaction. Role is responsible for assigned population of customers within a region of support.

 

Primary Responsibilities:

  • Responds to telephone inquiries and complaints using standard scripts and procedures

  • Gathers information, researches/resolves inquiries and logs customer calls

  • Communicates appropriate options for resolution in a timely manner

  • Informs customers about services available and assesses customer needs

  • Prepares standard reports to track workload, response time and quality of input

 

 

This department runs 365 days per year. Associates will be given 2 days off (not always consecutive days).

With that being said, you should be prepared/available Monday through Sunday.

 

  • 8:00 AM – 4:30 PM

  • 8:30 AM – 5:00 PM

  • 9:00 AM – 5:30 PM

  • 10:30 AM – 7:00 PM

  • 11:00 AM – 8:00 PM

  • 2:30 PM – 11:00 PM

 

Additionally, you must be able to pass a background check.